Refund policy

Return & Refund Policy

We want you to love your Ninthwave order. If something isn't right, we're here to help.

30-day guarantee

You can request a return or refund within 30 days of delivery.

Damaged, defective or wrong item

If your item arrives damaged, stops working, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund — you won't need to ship the item back.

Changed your mind

Unused items in their original packaging can be returned within 30 days of delivery. Contact us first for return instructions; items sent back without contacting us can't be processed. Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, we'll refund the original payment method within 5–10 business days.

Lost or late orders

If your tracking hasn't updated in 30 days or your order hasn't arrived within 30 business days, contact us and we'll reship it or refund you.

Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, before they ship.

How to contact us

Reach us through the Contact page on our website. Please include your order number.